Regal33 Privacy Policy — Protecting Our Users' Information
Regal33 values the privacy of every user. This policy explains how we collect, use, store, and protect your personal information as a user of our platform in Malaysia.
Last Updated: January 2026
1. Information We Collect
When you use the regal33 platform, we may collect various types of information to ensure our services run smoothly and securely. The types of information collected are as follows:
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and login credentials. This information is used to verify your identity and confirm that you meet the minimum age requirement to use the platform.
Device & Browser Information
We collect technical data including device type, operating system, browser version, IP address, and screen resolution. This helps us optimise the user experience across all device types, including smartphones and tablets.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect transaction-related information such as your payment method, transaction reference number, and transaction amount. We do not directly store your full credit card or bank account details — all payments are processed through a secure payment gateway.
Usage Data
We record in-platform activity such as games played, bets placed, active session duration, and interactions with the interface. This data is used to improve service quality and deliver a better experience for our users.
2. How We Use Your Information
Regal33 uses collected information only for clearly defined and legitimate purposes. We do not use your data for anything beyond what is stated in this policy.
- Account management: Verifying your identity, processing registration, and ensuring the security of your account.
- Transaction processing: Processing deposits, withdrawals, and all financial transactions on the platform using RM as the official currency.
- Service improvement: Analysing usage patterns to improve platform functionality, interface design, and the overall experience for Malaysian users.
- Security & fraud prevention: Detecting suspicious activity, preventing unauthorised access, and keeping user accounts secure.
- Communications: Sending account-related notifications and important updates about platform changes via email or in-app notifications.
- Legal compliance: To fulfil obligations under applicable Malaysian laws, including KYC compliance requirements.
3. Cookies & Activity Tracking
The regal33 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our platform.
We use several types of cookies:
- Essential cookies: Required for core platform functions such as login authentication and session security.
- Performance cookies: Collecting data on how users interact with the platform to help us improve the experience.
- Preference cookies: Storing user preferences such as language and display settings.
You can manage your cookie settings through your browser. However, disabling essential cookies may affect certain features on the regal33 platform.
4. Data Storage, Security & Sharing
Data Retention
Your personal information is stored on secure, protected servers. regal33 retains data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. When data is no longer needed, we will delete or destroy it securely.
Data Security
We implement strict technical and organisational security measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These include SSL encryption for all data communications, strict access controls to internal systems, and continuous security monitoring.
Third-Party Sharing
Regal33 does not sell or rent your personal information to third parties for marketing purposes. We only share information in the following circumstances:
- With payment service providers required to process your MYR transactions.
- With the relevant authorities where required by law or court order.
- With technology service providers that help us operate the platform, subject to strict confidentiality agreements.
All third parties we work with are required to protect your information to security standards equivalent to our own.
5. User Rights & Contact Us
As a regal33 user, you have the following rights with respect to your personal information:
You can request a copy of the personal information we hold about you at any time.
If your information is inaccurate, you have the right to request an immediate correction.
You may request the deletion of your personal data, subject to applicable legal obligations.
You may withdraw your consent for certain data processing activities by contacting our support team.
Privacy Policy Changes
Regal33 reserves the right to update this Privacy Policy from time to time. Users will be notified of any significant changes via their registered email or in-platform notifications. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.
How to Contact Us
For any enquiries regarding this Privacy Policy, data access requests, or privacy-related complaints, please contact the regal33 support team via email: [email protected]
You may also refer to our FAQ page for further guidance on account and data privacy matters.
Your Privacy is Our Priority
Regal33 is committed to keeping your data protected. Register an account today and enjoy a platform that is secure, transparent, and trustworthy.